Expert Level Engineering and Excellent Support
Most businesses can’t afford to keep a team of highly certified engineers on standby for each technology issue that may arise. For many companies, resources are limited and continue to shrink. Yet, the technologies necessary for success only become more and more complex. For this reason, businesses routinely turn to Technical Support (T-Support) plans. We can provide the project support and troubleshooting expertise you require to get the best return on your technology investments.
Time and Materials (T&M)
No commitment, no long-term deals. T&M support is available on a per-hour basis, so you can get the help you need today without being locked into a contract. With this plan there is no yearly retainer and no minimum purchase.
T-Support Basic is purchased in twenty-hour bundles to be used at your discretion throughout the year. If more time is required, additional bundles can be added.
The T-Support Silver plan includes a guaranteed service level agreement (SLA) for response time. Forty-hour bundles are purchased at the lowest possible rate and can be used at any time throughout the year.
Respond quickly and effectively to threats with standard security procedures. Proactively prevent breaches by developing clear policies on acceptable use, mobile devices, and passwords.